Last Updated: [13 June 2026]
Effective Date: [01 Nov 2025]

1. Introduction

Welcome to ZEN Water (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (https://zenwater.co.tz), subscribe to our communications, or interact with our services.

By using our website, you consent to the practices described in this policy. If you do not agree, please refrain from using our site or submitting personal data.

2. Information We Collect

We collect only the data necessary to provide our services and improve your experience:

A. Information You Provide

  • Email address (via our subscription form)
  • Name & contact details (if voluntarily provided)
  • Messages or inquiries sent through contact forms

B. Automatically Collected Data

  • IP address, browser type, device information
  • Pages visited, time spent on site, referral URLs
  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your data solely for the following purposes:

  • Delivering subscription emails, sustainability updates, and promotional content
  • Responding to your inquiries and customer support requests
  • Improving website functionality, security, and user experience
  • Analyzing traffic patterns to optimize content and navigation
  • Complying with legal and regulatory obligations
  • Sending transactional or administrative communications (e.g., policy updates)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Protection & Security

Your data security is a top priority. We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

  • SSL/TLS Encryption for all data transmitted between your browser and our servers
  • Secure WordPress infrastructure with regular security updates and access controls
  • Restricted database access limited to authorized personnel only
  • Regular backups and vulnerability monitoring
  • Compliance with Tanzania’s Personal Data Protection Act, No. 11 of 2022 (PDPA) and international data protection best practices

While we strive to protect your data, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your devices updated.

5. Data Sharing & Third Parties

We may share your information only in the following circumstances:

  • Service Providers: Trusted partners who assist with hosting, email delivery, analytics, and website maintenance. All providers are contractually bound to confidentiality and data protection standards.
  • Legal Compliance: When required by law, court order, or to protect our legal rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business assets. You will be notified of any such change.

6. Your Rights & Choices

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • ️ Request deletion of your data (subject to legal retention requirements)
  • Receive a copy of your data in a portable format
  • Object to or restrict processing for marketing or analytics
  • Unsubscribe from email communications at any time via the link in our emails

To exercise these rights, contact us at info@zenwater.co.tz. We will respond within 14 business days.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality, analyze traffic, and remember your preferences:

  • Essential Cookies: Required for site operation (e.g., navigation, security)
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Preference Cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

8. Data Retention

We retain your personal data only as long as necessary:

  • Subscription data: Retained until you unsubscribe or request deletion
  • Analytics & log data: Retained for up to 26 months for security and optimization
  • Legal/financial records: Retained as required by Tanzanian law

When data is no longer needed, it is securely deleted or anonymized.

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors. If we become aware of such collection, we will promptly delete the information.

10. International Data Transfers

If we transfer your data outside Tanzania, we ensure adequate safeguards through standard contractual clauses, encryption, or binding corporate agreements, in compliance with the PDPA 2022.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or wish to exercise your data rights, please contact:

ZEN Water
Plot #106C, Mwakalinga Street
Dar es Salaam, Tanzania
info@zenwater.co.tz
+255 788 999 950